Coming right up…SUMMER!!! Though summer doesn't officially start until June 21, we all know that it unofficially begins on Memorial Day! More customers, busier service times, congested roads!! Don't despair, Native Maine has you covered! We're open for Memorial Day! And July 4! And Labor Day for your convenience! You can count on us to be there when you're open!
Don't forget, you can order 24 hours a day online at nativeme.com; to sign up for online ordering call our customer service department or talk to your sales rep. Prefer the phone? You can leave a voicemail anytime by calling 207-856-1100. Want to speak to a real person? Call the same number to speak to one of our knowledgeable, live customer service representatives from 6am to 10pm Monday through Saturday. And speaking of customer service, here's a group shot of our daytime customer service team! From left to right: Brittany Butler, Bill Cook (Customer Service Manager), Jordan Sears, and Taryn Libby!
Also, summer brings us a bounty of local food options! Already, we've had local fiddleheads, ramps, and asparagus. Soon, those amazing June strawberries will be here and then we're off with our summertime bounty. Check out our local prduct list at www.nativeme.com for your latest availability!
A GOLDEN HARVEST for Native Maine!
In April, Native Maine Produce and Specialty Foods acquired the wholesale operations of Golden Harvest, Inc. Located in Kittery, Golden Harvest sells the freshest produce, dairy, and specialty grocery items. By providing outstanding customer service along with the quality fresh produce, Golden Harvest built a loyal customer following.
Jim and Carla Spencer, owners of Golden Harvest decided to sell their wholesale division to Native Maine to allow them to focus on managing and growing their thriving retail business in Kittery Maine. “Our wholesale business has grown substantially over the years, and we now deliver to hundreds of accounts all over the seacoast. Our wholesale division has taken on a life of its own and will benefit from the full-time attention and even deeper product selection Native Maine can provide,” stated the Spencers.
Native Maine is thrilled to welcome all of Golden Harvest employees and customers into the Native Maine fold!
Meet Your Native Mainer: Caryn Collins In the last edition of Local Lore, we talked to Dave Cignoli formerly of daytime customer service (he's know a Native Maine area representative). This time, we venturing into the world of nighttime customer service. Currently, nighttime customer service is headed up by Mishka Cardin-Gonzalez (Mishka is Native Maine's first bilingual customer service rep!) and by Caryn Collins, the nighttime supervisor. See below for more on Caryn and remember Native Maine customer service is open until 10pm for your convenience
What is your job title? Night time customer service supervisor
How long have you worked at Native Maine?
Oh my gosh, I’ve been back I think about 4 maybe 5 years...before that, I think I’ve been with Native Maine for, oh, before that it was 6 or 7 years. It’s been a long time. I should probably ask Walter! (HR person)
How would you describe your job? HECTIC! At least, it can be during the busy time. It’s interesting too, at the same time. In a nutshell, I answer phones and enter orders, but its a lot more than that. Before, it was mostly data entry. Customers would leave message and I would enter order. Now that customer service is open until 10pm, I take a lot of “live” orders, answer questions. We still have customers who prefer to leave an order on voicemail; and that’s okay!
Do you ever get odd phone calls? Oh yes! We get a lot of calls for other departments even though we’re here in the nighttime. Then, of course, we also get a lot of calls for Edible Arrangements. Huh, why? Their national 800 number is close to Native Maine’s #; so we get people calling up and asking: “Are you the fruit people?” Of course, we say: “yes, we sell fruit...things get more confusing from there!”
What did you do before this job? I was a produce buyer at Supervalu which is a large grocery store chain. I started out as a buyer's assistant, did some merchandising, went up the chain and became a buyer. I was buying dry goods, not fresh--a little bit less stressful. So before I came to Native, I had a lot of produce experience. And of course, I was (and still am) a dj!
How did you get into it? DJing was my first career, I never really left. Radio was my passion and I did that for 20 years; now I DJ at parties and weddings and stuff. And, of course, the Native Maine Food Shows!! These days, I DJ more to supplement my income and have fun! Well, I call you the voice of Native Maine because you’re the voice on our voice mail! That's right! I do announcements, I'm the MC at our tradeshows, I like doing them!
If you could switch jobs with someone at Native Maine, who would it be? Hmmm. I guess Ross (Native's CEO); I’d go straight to the top! Kidding! No, I actually like working nights. I've had some hearing loss over the years and Native Maine has been able to accomodate that. I"m really grateful that Native Maine for that.
If you could change one thing about working here, what would it be? I can't think of anything off the top of my head; I think Native Maine is a good company and treats people fairly.
What do you like most about your job? The fact that I can do it with my hearing loss! I actually really like customer service; I really do enjoy the people and interacting with them. Its nice that I can still do. I need to have my hearing aid really turned up!......
What’s one thing that nobody here knows about you? I’m a crazy cat lady; I have 7 cats!! Also, I love to sell on ebay!
Thanks, Caryn! Happy start of summer, Everyone! See you next time!
At Native Maine Produce & Specialty Foods we're working hard to connect our customers with the freshest, quality produce & specialty products available. We believe in supporting New England's vibrant and diverse food system by providing locally grown & processed food items alongside some of the world’s best specialty foods sourced from around the globe.
As one of New England’s leading produce wholesale distributors with 3000+ quality items in stock, our 2000+ New England customers have access to local, regional & hard to find specialty foods delivered frequently at very competitive prices. We are your neighbors; we are the Local You Know.